By logging into your HealthcareBase account you agree to be bound by our Terms & Conditions.
Last updated: 22 April 2026
This Customer Agreement sets out the terms and conditions on which Healthcare Base Limited licenses its data analytics platform and related services (together the "Services") to You (as defined below).
By accepting this Customer Agreement, either by signing up to receive the Services online, by starting to use or authorising any User to access or use the Services, or by otherwise indicating Your acceptance of this Customer Agreement (including by way of a Free Trial or Free Plan), You:
We may modify the terms of this Customer Agreement from time to time. If a modification is material, We will make reasonable efforts to notify You by email. Continued use of the Services will constitute acceptance of the updated Customer Agreement. If You do not agree with the updated terms, You must immediately stop using the Services and ensure Your Users do the same.
1.1 The following words and expressions will have the following meanings:
"Confidential Information" means all information (however recorded or preserved) disclosed by a party, whether before or after the Effective Date, that is marked as confidential or that a reasonable person would consider confidential given the circumstances of disclosure, including but not limited to business affairs, customers, plans, software, source code, data, pricing and Intellectual Property Rights;
"Customer" means an individual, sole trader, corporate entity or organisation that enters into this Customer Agreement with Healthcare Base Limited;
"Customer Data" means all data, information and material that You and/or Your Users input or upload to the Services, including any Personal Data;
"Data Protection Legislation" means the UK GDPR, the Data Protection Act 2018, and any other applicable laws relating to the processing of Personal Data and privacy that may exist in any relevant jurisdiction, as amended, extended or re-enacted from time to time;
"Effective Date" means the date on which You gain access to and start using the Services and/or accept this Customer Agreement, including under any Free Trial or Free Plan;
"Fees" means the fees payable by You for the Services in accordance with the Plan;
"Free Plan" means access to a limited version of the Services provided at no cost and subject to usage restrictions as determined by Us in Our sole discretion;
"Free Trial" means a period of seven (7) days during which We may offer some or all of the paid Services free of any Fees and subject to usage restrictions as determined by Us. On expiry of the Free Trial, You will be liable for all Fees set out in the chosen paid Plan. There can only be one Free Trial per Customer;
"Initial Term" means the fixed duration immediately following Your acceptance of this Customer Agreement or, where a Free Trial has been offered, the expiry of that Free Trial, during which You agree to receive the Services and pay the Fees, being either one (1) month or twelve (12) months as set out in the Plan;
"Intellectual Property Rights" means patents, copyright, design rights, rights in computer software, trademarks, trade names, rights in domain names, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets), and any and all other intellectual and industrial property rights, including all applications for and renewals or extensions of such rights, in any part of the world;
"Malicious Software" means any viruses, malware, Trojan horses, or any other similar harmful software;
"NHS Data" means publicly available data sourced from NHS England (which since August 2023 incorporates NHS Digital) and other public NHS bodies, as made available through the Services;
"Personal Data" has the meaning given to it under applicable Data Protection Legislation;
"Plan" means the subscription plan chosen by You during the sign-up process, being one of: Free Plan, Informed, Trust Analyst, or National Analyst, each incorporating defined features, NHS Data access limits, and Seat allocations as described on Our website;
"Renewal Term" means the fixed duration immediately following the Initial Term during which You are granted the right to access the Services and pay the Fees, equal in duration to the Initial Term;
"Seats" means the maximum number of individual Users authorised to access the Services under Your Plan;
"Services" means the HealthcareBase data analytics platform made available via the HealthcareBase web application at https://app.healthcarebase.co.uk, providing access to NHS Data for market analysis and related purposes;
"Term" means the duration of this Customer Agreement as defined under Clause 3;
"Us", "We", "Our" means Healthcare Base Limited, a company incorporated in England and Wales with company registration number 16471840 and with registered office at 12 Corkran Road, Surbiton, England, KT6 6PN;
"User" means an individual who is authorised by the Customer to access the Services, up to the number of Seats purchased in accordance with the Plan;
"You", "Your" means the Customer entering into this Customer Agreement.
1.2 In this Customer Agreement: (a) words in the singular include the plural and vice versa; (b) reference to a person includes a legal person as well as a natural person; (c) clause headings are for convenience only and will not affect interpretation; (d) reference to "including" will be treated as being by way of example and will not limit the generality of any preceding words; and (e) reference to any legislation will be to that legislation as amended, extended or re-enacted from time to time.
2.1 Subject to this Customer Agreement and full, timely payment of all applicable Fees (or in the case of a Free Trial or Free Plan, Your agreement to this Customer Agreement), We agree to provide the Services to You in accordance with the Plan agreed during sign-up.
2.2 You acknowledge and agree that We have the exclusive right to decide how to develop the Services, including by adding or removing features at any time, without any obligation to compensate You. We will make reasonable efforts to give advance notice of any material changes to the Services.
2.3 The Services provide access to NHS Data which is publicly available. We make reasonable efforts to ensure that NHS Data displayed through the Services is accurate and up to date, but We do not warrant its completeness or accuracy. You acknowledge that NHS Data may change or be updated by the relevant NHS bodies independently of Us.
3.1 This Customer Agreement will apply to Your use and Your Users' use of the Services from the Effective Date.
3.2 Unless terminated earlier in accordance with Clause 14, this Customer Agreement will continue for the Initial Term and thereafter for successive Renewal Terms which will automatically apply unless and until either party requests termination: (a) not less than thirty (30) days prior to the end of an annual Initial Term or annual Renewal Term; or (b) not less than fourteen (14) days prior to the end of a monthly Initial Term or monthly Renewal Term.
4.1 Subject to this Customer Agreement and in consideration of the payment of all applicable Fees (or in the case of a Free Trial or Free Plan, Your agreement to this Customer Agreement), We hereby grant to You a limited, non-transferable, non-exclusive, non-sublicensable and revocable licence during the Term to access and use the Services and to permit Your Users to access the Services, solely for Your internal business purposes and subject always to the Seat limits and data access restrictions of Your Plan.
4.2 You may not sub-license the right to access or use the Services to any third party. All rights in and to the Services and their content (excluding Customer Data) are reserved to Us.
4.3 You shall not, and shall procure that Your Users shall not (whether directly or through a third party):
4.4 We reserve the right to monitor use of the Services and, from time to time and in Our sole discretion, implement additional restrictions on Your or Your Users' use of the Services without notice.
4.5 You will ensure You and Your Users have suitable internet access, hardware, telecommunications services and software necessary to access the Services. We accept no liability for the performance of any such hardware, telecommunications, software or internet service.
4.6 We reserve the right, on reasonable prior written notice (except in cases of suspected fraud or material breach where no notice may be required), to audit Your use of the Services, including Seat counts and NHS Data access volumes, to verify compliance with this Customer Agreement. You will cooperate with such audit and provide all reasonable assistance and information requested.
5.1 You will designate one or more natural persons as the responsible administrator for communication with Us, modifying or cancelling the Plan, and adding or removing Users (the "Administrator"). You warrant that the Administrator will have authority to bind You under this Customer Agreement.
5.2 The Administrator may add or remove Users within the Seat allocation of Your Plan. You warrant that, prior to adding any User, You have informed that individual and obtained their consent for Us to contact them in connection with the Services, and have made Our Privacy Policy available to them.
5.3 You will make all Users aware of this Customer Agreement and the Acceptable Use Policy and procure that they comply with both before accessing the Services.
5.4 You will be responsible for all access to and use of the Services by Your Users. You will be responsible for ensuring the security and confidentiality of all login credentials, usernames and passwords assigned to or created by You or Your Users.
5.5 You will promptly notify Us upon becoming aware of any unauthorised access to or use of the Services and provide all reasonable assistance to prevent such unauthorised access or use.
5.6 We may use software tools to collect information about the way Users access and use the Services, including session data and usage volumes, for the purposes of improving the Services, detecting security threats and ensuring compliance with this Customer Agreement, as further described in Our Privacy Policy.
6.1 All Fees are due and payable in advance, either monthly or annually, in accordance with the chosen Plan. Free Plan users are not subject to Fees.
6.2 We do not require payment during a Free Trial. There is no right to a Free Trial and We reserve the right to start, end or modify any Free Trial at Our sole discretion. There can only be one Free Trial per Customer. On expiry of the Free Trial, the chosen paid Plan will begin and Fees will become payable automatically.
6.3 We offer the Services on the following Plans: Free Plan, Informed, Trust Analyst, and National Analyst. The features, NHS Data access limits and Seat allocations for each Plan are described on Our website at https://www.healthcarebase.co.uk and may be updated from time to time.
6.4 Changes between Plans are subject to the following conditions: (a) upgrades to a higher-priced Plan may be made at any time and will take effect immediately; and (b) downgrades to a lower-priced Plan will take effect at the commencement of the next Renewal Term.
6.5 If You provide payment details (including credit card, debit card or direct debit), You authorise Us to automatically charge those details, including any applicable taxes, to settle all outstanding invoices, including Fees for any Renewal Terms.
6.6 Access to the Services is limited to the number of Seats included in Your Plan. To add Users beyond Your current Seat allocation, You must upgrade to a Plan with a higher Seat allowance. The Services will restrict access to the number of Seats purchased and You will not be able to add additional Users without upgrading Your Plan.
6.7 Subject to Clause 14.4, all Fees are non-refundable once paid.
6.8 We reserve the right to change Fees on thirty (30) days' prior written notice to You (which may be sent by email). Any change in Fees will become effective at the end of the Initial Term or then-current Renewal Term.
6.9 If any Fees are not successfully collected for any reason, We may: (a) suspend access to the Services or any part thereof; and/or (b) charge interest on the overdue amount at the rate of 8% per annum above the base rate of the Bank of England, accruing daily and compounding at the end of each calendar month, until the date of actual payment.
6.10 All Fees are exclusive of VAT or any other applicable taxes, for which You will be responsible in accordance with applicable law.
7.1 The Services are provided "as is" and "as available". To the fullest extent permitted by law, We exclude all implied conditions, warranties, representations or other terms that may apply to the Services, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement.
7.2 We do not warrant that the Services will be uninterrupted, secure, available at any particular time, or error-free. We will have no responsibility for any harm to Your or any User's computer system, loss or corruption of data, or other harm that results from Your or any User's access to or use of the Services.
7.3 The NHS Data made available through the Services is sourced from publicly available third-party sources. We make no warranty as to the completeness, accuracy, timeliness or fitness for purpose of such data. You acknowledge that it is Your responsibility to independently verify the accuracy of any data before relying upon it for commercial or operational decisions.
7.4 No information or advice obtained from Us, whether through the Services, email, or otherwise, will create any warranty not expressly stated in this Customer Agreement.
8.1 Nothing in this Customer Agreement causes the ownership of any Intellectual Property Rights belonging to one party to be transferred to the other.
8.2 We and/or Our licensors will, as between the parties, remain the owner of all Intellectual Property Rights in Our brands, trademarks and logos, the Services and their content (excluding Customer Data). Except as expressly permitted in this Customer Agreement, You will not use any of Our Intellectual Property Rights without Our prior written consent.
8.3 If You become aware or suspect any improper or wrongful use of Our Intellectual Property Rights, You will promptly notify Us in writing. You will assist Us in taking steps to defend Our Intellectual Property Rights but will not institute legal proceedings of Your own accord.
8.4 You will, as between the parties, remain the owner of all Intellectual Property Rights in the Customer Data. You warrant that You own the Customer Data and/or are otherwise entitled to provide it to Us as contemplated by this Customer Agreement, and that doing so will not infringe any third-party rights.
8.5 If You or any Users provide Us with any feedback, comments, suggestions, enhancements, recommendations or other input concerning the Services (collectively, "Feedback"), You hereby assign to Us all right, title and interest in and to such Feedback, and agree that We are free to use the Feedback without payment, attribution or restriction.
9.1 You (on Your own account and on behalf of any User) represent, warrant and undertake to Us that:
You will indemnify Us against all losses, damages, claims, costs and expenses (including reasonable legal fees) that We incur or suffer as a direct result of or in connection with: (a) Your or Your Users' use of the Services; (b) the Customer Data; and/or (c) Your or Your Users' violation of this Customer Agreement, except to the extent that any such loss is caused or contributed to by Our own negligence, wilful misconduct or material breach of this Customer Agreement.
11.1 Nothing in this Customer Agreement limits or excludes either party's liability: (a) for death or personal injury caused by its negligence; (b) for fraudulent misrepresentation or any other fraudulent act or omission; (c) to pay sums properly due and owing in the normal course of performance of this Customer Agreement; and/or (d) for any other liability which may not lawfully be excluded or limited.
11.2 Subject to Clause 11.1, in no event will We, Our directors, employees, partners, agents, suppliers or affiliates be liable (whether in contract, tort including negligence, breach of statutory duty or otherwise) for any:
arising out of or relating to Your or Your Users' access to, use of, or inability to access or use the Services or any part thereof.
11.3 Subject to Clauses 11.1 and 11.2, Our total aggregate liability arising out of or relating to this Customer Agreement will be limited to the total amount of Fees actually paid by You in the twelve (12) months preceding the event giving rise to the claim.
12.1 Subject to Clause 12.2, each party will: (a) keep confidential all Confidential Information of the other party received in connection with the Services; (b) apply no lesser security measures and degree of care to such Confidential Information than those applied to its own confidential information, and in any event no less than reasonable care; (c) only use such Confidential Information as strictly necessary for the performance of, or exercise of its rights under, this Customer Agreement; (d) not disclose such Confidential Information to any third party other than its professional advisers, officers, employees, agents and contractors on a strictly need-to-know basis, subject to equivalent obligations of confidentiality; and (e) upon request or upon termination of this Customer Agreement, promptly return or destroy all materials incorporating any Confidential Information in its possession or control.
12.2 Confidential Information will not include information that the recipient can establish: (a) was publicly known and made generally available prior to the time of disclosure; (b) becomes publicly known after disclosure through no breach of this Customer Agreement or any other obligation; (c) was already lawfully in the recipient's possession at the time of disclosure; or (d) is lawfully disclosed to the recipient without obligation of confidentiality by a third party.
12.3 Either party may disclose Confidential Information to the extent required by law or by any court, tribunal, regulator or other authority with competent jurisdiction to order its disclosure, provided that such party gives reasonable prior notice to the other where permitted by law.
12.4 You acknowledge that the terms of this Customer Agreement (including pricing) and the Services constitute Our Confidential Information. We acknowledge that the Customer Data constitutes Your Confidential Information.
12.5 We have the right to collect and analyse data relating to the provision, use and performance of the Services and related systems and technologies. We may use such information to improve and enhance the Services and may disclose such data solely in aggregate or de-identified form.
13.1 Both parties agree to comply with applicable Data Protection Legislation in connection with this Customer Agreement.
13.2 You acknowledge that We are a data controller in respect of the Personal Data (including names and email addresses) that We collect from You and Your Users in the course of providing the Services. Our Privacy Policy sets out the basis on which We process such Personal Data and Your rights in respect of it.
13.3 Where You or Your Users input or upload Customer Data to the Services that contains Personal Data, You represent and warrant that You have all necessary rights, consents and lawful bases to do so in accordance with applicable Data Protection Legislation, and that You have provided all required notices to the individuals whose Personal Data is included.
13.4 If in future We introduce functionality enabling Users to upload Customer Data to the Services, the parties agree to enter into such additional data processing arrangements as may be required under applicable Data Protection Legislation at that time.
13.5 Where You are a business acting as a data controller and You require a Data Processing Agreement governing the processing of personal data by Us on Your behalf (for example, where You instruct Us to create accounts for Your employees or personnel), Our standard Data Processing Agreement is available at https://www.healthcarebase.co.uk/dpa. Please contact Us at support@healthcarebase.co.uk to arrange execution.
14.1 Without affecting any other right or remedy available to it, either party may terminate this Customer Agreement with immediate effect by giving written notice to the other party if:
14.2 On termination, You will pay in full for the Services up to and including the last day on which they are provided. Upon any termination, We will make Customer Data available to You for electronic retrieval for a period of thirty (30) days, after which We may delete all stored Customer Data without further obligation to You.
14.3 All provisions of this Customer Agreement which by their nature should survive termination will survive, including (without limitation) accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
14.4 We may terminate this Customer Agreement at Our sole discretion by giving You written notice. Where You are an individual consumer, We will provide not less than thirty (30) days' written notice before terminating without cause under this clause. In all other cases, We will provide not less than fourteen (14) days' written notice. In cases of termination without cause by Us, We will refund You the paid but unused portion of Fees for the remainder of the Initial Term or then-current Renewal Term, as applicable.
14.5 Without prejudice to Clauses 14.1 and 14.4, We may, without liability, suspend Your and Your Users' access to the Services at any time by giving notice to You if any provision of this Customer Agreement is breached.
Neither party will be liable to the other for any failure or delay in performing its obligations under this Customer Agreement (except for payment obligations) where such failure or delay arises from circumstances beyond its reasonable control, including Acts of God, pandemic, explosion, flood, fire, accident, war, civil disturbance, acts or regulations of any governmental or regulatory authority, strikes, lock-outs or other industrial action, failure of internet or telecommunications services or infrastructure. The affected party must: (a) notify the other in writing as soon as reasonably practicable; (b) use reasonable efforts to mitigate the effects; and (c) use reasonable efforts to resume performance as soon as reasonably practicable.
We may only use Your name or logo to identify You as a HealthcareBase customer on Our website and in other marketing materials with Your prior written consent. If You consent, You may withdraw that consent at any time by notifying Us in writing at support@healthcarebase.co.uk, and We will remove Your name and logo from all marketing materials within a reasonable time of receiving such notice.
17.1 Failure or delay by either party to exercise any right or remedy under this Customer Agreement will not constitute a waiver of that or any other right or remedy.
17.2 No agency, partnership, joint venture or employment relationship is created as a result of this Customer Agreement and neither party will have authority of any kind to bind the other.
17.3 If any provision of this Customer Agreement is found to be unenforceable or invalid, it will be limited or eliminated to the minimum extent necessary so that the remainder of this Customer Agreement remains in full force and effect and enforceable.
17.4 You may not assign, transfer or sub-license Your rights under this Customer Agreement without Our prior written consent. We may transfer and assign any of Our rights and obligations under this Customer Agreement without Your consent.
17.5 A person who is not a party to this Customer Agreement will have no rights under or in connection with it, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
17.6 Each party will at all times comply with the terms of the Bribery Act 2010 and will not commit or procure the commission of any breach of that Act.
17.7 This Customer Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and understandings relating to its subject matter. All waivers and modifications must be in writing signed by both parties, except as otherwise provided herein.
17.8 This Customer Agreement is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising out of or in connection with this Customer Agreement or its subject matter.
If You have any questions regarding this Customer Agreement, please contact Us at support@healthcarebase.co.uk or via https://www.healthcarebase.co.uk.