HealthcareBase uses Cookies to secure and monitor its platform in order to provide our customers with the best possible user experience. This document outlines our use of cookies and your rights relating to them.
Last updated: 22 April 2026
This Cookie Policy explains how Healthcare Base Limited ("we", "us", "our") uses cookies and similar tracking technologies on our website at https://www.healthcarebase.co.uk and our platform at https://app.healthcarebase.co.uk (together, the "Platform"). This policy should be read alongside our Privacy Policy.
Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 ("PECR") and the UK GDPR. We only place non-essential cookies on your device with your prior consent.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.
Cookies can be session cookies (temporary, expire when you close your browser) or persistent cookies (remain on your device for a set period). They may be first-party (set by us) or third-party (set by services we use on the Platform).
We use cookies for the following purposes:
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
sb-*-auth-token | Supabase | Stores your authentication session token so you remain logged in | Up to 1 hour (refreshed automatically while you are active) |
sb-*-auth-token-code-verifier | Supabase | Stores a PKCE code verifier used during the sign-in flow | Session |
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
__stripe_mid | Stripe | Fraud detection and prevention for payment processing | 1 year |
__stripe_sid | Stripe | Fraud detection for payment processing | 30 minutes |
| Cookie | Set by | Purpose | Expiry |
|---|---|---|---|
hubspotutk | HubSpot | Tracks visitor identity for de-duplication of contacts in HubSpot CRM | 13 months |
__hstc | HubSpot | Tracks visitors across sessions including source of first visit | 13 months |
__hssc | HubSpot | Tracks session information | 30 minutes |
__hssrc | HubSpot | Determines whether the visitor has restarted their browser | Session |
When you first visit the Platform, you will be shown a cookie consent banner managed by HubSpot. This allows you to accept or decline non-essential cookies before they are placed on your device. No marketing or analytics cookies are set until you have given your consent through this banner.
Strictly necessary cookies do not require your consent as they are essential for the Platform to function. Functional cookies related to payment processing are only set when you actively initiate a payment transaction.
You can manage or withdraw your cookie preferences at any time by:
Withdrawing consent is as straightforward as giving it. Changes to your cookie preferences will take effect immediately for new cookies, though you may need to clear existing cookies from your browser for the change to apply to cookies already placed.
Some cookies on the Platform are set by third parties — Stripe and HubSpot — whose own privacy and cookie policies apply to data they collect. We encourage you to review their policies:
We may update this Cookie Policy from time to time. We will notify you of material changes by updating the date at the top of this policy and, where appropriate, by email.
Healthcare Base Limited — support@healthcarebase.co.uk — https://www.healthcarebase.co.uk